Order Support Agent
Assists support teams by investigating customer order questions and suggesting the next best action.
OpenAIgpt-4.1-mini The Order Support Agent helps the support team answer order questions without manually checking every backing service. It receives Order confirmed Order confirmed Event v0.0.1 Indicates an order has been confirmed Owner order-management Schema Map View docs and Order cancelled Order cancelled Event v0.0.1 Indicates an order has been canceled Owner order-management Schema Map View docs so support context stays fresh as orders move through the lifecycle.
It belongs to the Orders Orders Domain v0.0.3 The Orders domain handles all operations related to customer orders, from creation to fulfillment. This documentation pr... Owner dboyne , full-stack
Map
View docs domain and works alongside Orders Service Orders Service Service v0.0.3 
Service that handles orders
Publishes OrderAmended , OrderCancelled +1 Subscribes InventoryAdjusted APIs AsyncAPI , OpenAPI , OpenAPI Owner order-management
Map
Repo
View docs , Notifications Notifications Service v0.0.2 
Service that handles notifications across multiple channels (email, SMS, push)
Publishes NotificationSent Subscribes InventoryAdjusted , PaymentProcessed +5 Owner order-management
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Repo
View docs , and Shipping Service Shipping Service Service v0.0.1 
Service that handles shipping
Publishes ShipmentCreated , ReturnInitiated +4 Subscribes PaymentProcessed , OrderConfirmed Owner dboyne
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Repo
View docs .
Tools
| Name | Type | Description | URL |
|---|---|---|---|
| Order lookup |  MCP | Retrieves order status, totals, shipment milestones, and recent order events from the operational read model. | mcp.example.com/.../lookup |
| Support case notes | MCP | Appends investigation notes, suggested customer replies, and follow-up actions to the support ticket. | mcp.example.com/.../case-notes |
MCPResponsibilities
- Summarize the current state of an order for support staff.
- Identify likely causes for cancellation, fulfillment, or delivery issues.
- Suggest customer-facing response drafts based on the latest order and notification state.
Message Flow
The agent receives Order confirmed Order confirmed Event v0.0.1 Indicates an order has been confirmed Owner order-management Schema Map View docs and Order cancelled Order cancelled Event v0.0.1 Indicates an order has been canceled Owner order-management Schema Map View docs so it can keep support context fresh when a support case is opened.