agent
Order Support Agent (v0.0.0)
Helps support agents answer common customer questions about confirmed orders.
Agent
OpenAIgpt-4.1-mini
OpenAIgpt-4.1-mini New version found
You are looking at a previous version of the agent Order Support Agent. The latest version of this agent is v0.0.1 →
The first Order Support Agent helped support teams answer basic order-status questions after an order was confirmed.
It received Order confirmed Order confirmed Event v0.0.1 Indicates an order has been confirmed Owner order-management Schema Map View docs and used the order lookup tool to summarize order state before the later version added cancellation handling and support case note updates.
Tools
| Name | Type | Description | URL |
|---|---|---|---|
| Order lookup |  MCP | Retrieves order status, totals, shipment milestones, and recent order events from the operational read model. | mcp.example.com/.../lookup |
MCPResponsibilities
- Summarize the current state of a confirmed order.
- Identify missing shipment or payment context that support teams need.
- Suggest a short internal note for the support case.