Trigger paths

Return Requested

Explore the direct messages that trigger this message and the messages it can trigger.

Return RequestedReturn RequestedEventv1.0.0Published when a customer has requested to return items from an order. Ownerfulfilment-platformSchemaMapView docs is triggered by Request ReturnRequest ReturnCommandv1.0.0Command sent by a customer to return one or more items from a delivered order. Ownerfulfilment-platformSchemaMapView docs when the order is eligible and the request is recorded via Returns APIReturns APIServicev1.0.0Public API customers use to start a return. Validates the request against the original order and records it. Publishesreturn-requestedSubscribesrequest-returnOwnerfulfilment-platformMapRepoView docs

Return ApprovedReturn ApprovedEventv1.0.0Published when a return request passes the returns policy and the customer can send the items back. Ownerfulfilment-platformSchemaMapView docs is triggered by Return RequestedReturn RequestedEventv1.0.0Published when a customer has requested to return items from an order. Ownerfulfilment-platformSchemaMapView docs when the return passes policy checks via Returns ProcessorReturns ProcessorServicev1.0.0Applies the returns policy to new requests and tracks returned parcels until they arrive back at the warehouse. Publishesreturn-approved, return-receivedSubscribesreturn-requestedOwnerfulfilment-platformMapRepoView docs