Reviews Platform

Owns the Reviews & Ratings domain — how customers review products and how those reviews are moderated, published and aggregated into ratings.

Domains
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Systems
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Services
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Agents
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Messages
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Decisions
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Members
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Overview

The Reviews Platform team owns the Reviews & RatingsReviews & RatingsDomainv1.0.0The Reviews & Ratings domain owns customer feedback on products — how reviews are submitted, moderated, published and ag...Ownerreviews-platformMapView docs domain. They are responsible for collecting customer reviews, moderating them, publishing the approved ones, and turning ratings into the aggregate scores shown across the storefront.

Responsibilities

  • Review API — accepts review submissions and serves product reviews.
  • Review Moderation Worker — screens submitted reviews and decides whether to publish or reject them.
  • Rating Aggregator — keeps each product’s aggregate rating up to date as reviews are published.
  • Review Database — the system of record for reviews and their moderation state.