Overview

The Notification Service is the single place Acme Inc talks to customers outside the storefront. It consumes events from other domains, looks up the customer’s channel choices in Notification PreferencesNotification PreferencesContainer•v1.0.0PostgreSQL database holding each customer's notification channels, opt-ins and quiet hours.Ownercustomer-platformMapView docs, sends the message and publishes Customer NotifiedCustomer NotifiedEvent•v1.0.0Published after a notification has been sent to a customer on one of their preferred channels. Ownercustomer-platformSchemaMapView docs.

Notifications sent

Event	Customer message
Order ConfirmedOrder ConfirmedEvent•v1.0.0Published when payment, inventory, and order validation have succeeded and the order is ready for fulfilment. Ownerordering-platformSchemaMapView docs	Order confirmation with summary and delivery estimate.
Shipment DeliveredShipment DeliveredEvent•v1.0.0Published by the carrier when a shipment has been delivered to the customer. Ownerfulfilment-platformSchemaMapView docs	Delivery confirmation.
Payment FailedPayment FailedEvent•v1.0.0Published by Stripe when a charge fails. Ownerpayments-platformSchemaMapView docs	Ask the customer to update their payment method.
Refund ProcessedRefund ProcessedEvent•v1.0.0Published by Stripe when a refund has been processed. Ownerpayments-platformSchemaMapView docs	Refund confirmation.
Review PublishedReview PublishedEvent•v1.0.0Published when a submitted review passes moderation and becomes visible on the storefront. Ownerreviews-platformSchemaMapView docs	Let the reviewer know their review is live.
Loyalty Points EarnedLoyalty Points EarnedEvent•v1.0.0Published when a customer earns loyalty points for a completed order. Ownercustomer-platformSchemaMapView docs	New points balance.
Return ApprovedReturn ApprovedEvent•v1.0.0Published when a return request passes the returns policy and the customer can send the items back. Ownerfulfilment-platformSchemaMapView docs	Return label and drop-off instructions.

Architecture diagram

Messages for this service

Sends messages (1)

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Events (1)

Name	Version	Type	Summary
Customer Notified	v1.0.0	event	Published after a notification has been sent to a customer on one of their preferred channels.

Receives messages (7)

Quickly find the message you need by searching for the name, type, or summary.

Events (7)

Name	Version	Type	Summary
Order Confirmed	v1.0.0	event	Published when payment, inventory, and order validation have succeeded and the order is ready for fulfilment.
Shipment Delivered	v1.0.0	event	Published by the carrier when a shipment has been delivered to the customer.
Payment Failed	v1.0.0	event	Published by Stripe when a charge fails.
Refund Processed	v1.0.0	event	Published by Stripe when a refund has been processed.
Review Published	v1.0.0	event	Published when a submitted review passes moderation and becomes visible on the storefront.
Loyalty Points Earned	v1.0.0	event	Published when a customer earns loyalty points for a completed order.
Return Approved	v1.0.0	event	Published when a return request passes the returns policy and the customer can send the items back.