Subscription Renewal Flow (v1.0.0)
Business flow for automatic subscription renewals and related processes
Subscription Renewal Flow
This flow documents the process of automatic subscription renewals, including handling various edge cases such as payment failures, expired subscriptions, and customer interactions.
Key Components
- Automatic Renewal Process: Triggered by a scheduled timer when the subscription renewal period is reached
- Payment Processing: Integration with payment gateway and handling of payment failures
- Customer Notifications: Various notifications sent throughout the process
- Grace Period Handling: Special handling when payments fail with a grace period before subscription suspension
- Usage Analytics: Analysis of customer usage patterns to identify upgrade opportunities
Business Rules
- Subscriptions are renewed automatically unless explicitly canceled
- Failed payments trigger a retry process (up to 3 attempts)
- Customers receive a 7-day grace period before subscription suspension
- Usage patterns are analyzed to provide personalized upgrade recommendations