agent
Customer Support Agent
AI agent that reaches out to customers when their order is cancelled, explains why, and suggests what they can do next.
Agent
Anthropicclaude-sonnet-5-5AI agent
Anthropicclaude-sonnet-5-5AI agentOverview
The Customer Support Agent listens for Order CancelledOrder CancelledEventv1.0.0Published when an order has been cancelled. Ownerordering-platformSchemaMapView docs from the Order Management SystemOrder Management SystemSystemv1.0.0Internal system that is the source of truth for orders. It creates orders, tracks their lifecycle, and publishes events ...Ownerordering-platformMapView docs and gets in touch with the customer straight away, so they hear about the cancellation from us before they have to ask.
It belongs to the Customer domain and is not part of any system.
Tools
| Name | Type | Description | URL |
|---|---|---|---|
| Web Search | function | Looks up carrier and product availability updates to explain why an order could not be fulfilled. | |
| Get Current Date | function | Returns today's date so replies give accurate refund and delivery timelines. |